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Post & Packaging


All products are sent by Royal Mail within 2-3 days of receiving your completed order.

Your purchases are carefully packed to avoid any damage in transport, but we cannot accept any liability for any consequential costs incurred if your order has been lost, delayed or damaged due to transport.

If, in the unlikely event, we do not have your product in stock we will advise you as soon as possible of the anticipated despatch date. If the item out of stock is only part of your order we will part ship those items in stock and forward the out of stock item as soon as possible.

Deliveries outside the UK
Free Post and packing offer only applies to UK mainland deliveries. For delivery to an address outside of the UK please contact us and we will advise you of the carriage cost.

Customs
When ordering goods from The Tinned Snail Ltd for delivery outside of the UK, the goods may be subject to import duties and taxes once a shipment reaches your country. Any additional cost for customs clearance is the customer's responsibility. Customs policies and duties vary widely from country to country and we advise you to contact your local customs office for advice on the cost and procedures that will be required to import our products from the UK.